To help you find the best size, product measurements of each style can be found on each product page. All of our garments are measured in cm and inches and are of the garment laid flat. For general information on product sizing and size conversion, read our Size Guide. IIf you’re not quite sure which size is right for you, please contact our team at marketing@houseofetern.com.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.

If the item you want to purchase is out of stock, you can place a pre-order as long as the item isn't discontinued. We will fulfill your order within 7 days after the purchase date, ensuring you receive the item as soon as it becomes available again.

Once your order has been confirmed and accepted by us, our dispatch team endeavors to process it as quickly as possible so it is ready for dispatch within 1 to 2 business days. Any orders placed on weekends and public holidays will be processed the following business day. Please allow an additional 3 to 4 business days for order processing during sale periods, due to higher-than-normal volumes of orders.

Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Yes, we offer same-day delivery, but it's limited to the Badung and Denpasar areas.

If you have entered an incorrect shipping address on your order and your order has not been shipped, please contact our customer care team as soon as possible. Please note that once your order has been shipped from the warehouse, we are unable to change the shipping address.

Please ensure your item(s) are eligible to be returned and meet our conditions of return. Items must be returned in their original condition, with all original tags and within 7 days of you receiving the order. Items purchased as ‘Final Sale’ cannot be returned. Please read our full Returns Policy. 

If your item(s) meet the conditions of return, you can submit a returns request via marketing@houseofetern.com.

Once your return has been processed, you will receive a notification via email. Normally it takes about 7 days after you have sent your return item(s) to us before receiving any reimbursement.

We accept payment by Visa, MasterCard, American Express, JCB, Dana and OVO.